Home Client Support FAQ for existing clients FAQ for existing clients

FAQ for existing clients

Contents

Online Tools

Q1: I made a change in my SiteWalk but I don’t want to publish it - I want to go back.

Q2: I have clicked ‘publish’ but when I check, the page isn’t the one I just created. What am I missing?

Q3: Can I turn a page off for a limited time or do I have to delete it?

Q4: Help! I’ve forgotten how to login to Sitewalk.

Q5: How do I change images?

Q6: I need help using the Sitewalk system. What do I do?.

Hosting and Domain services

Q1: My web page is not accessible.

Q2: I have a lot of spam coming through on one of my email addresses

Q3: How do I set up an autoresponder?

Q4: How do I set up a ‘forwarder’ from one account to another?

Q5: How do I login to my control Panel?

Q6: How do I set up an email address?

Q7: How do I get my email/webmail to download to my home or office computer?

Q8: How do I change the password of an e-mail account?

Q9: How do I set an default e-mail address?

Q10: What is an Autoresponder?

Q11: How can I edit an autoresponder?

Q12: How do I delete an autoresponder?

Q13: What is E-mail Filtering?

Q14: How do I delete an e-mail filter?

Q15: What is an email forwarder?

Q16: How do I delete a forwarder?

Q17: What are mailing lists and how useful are they?

Q18: How do I edit a mailing list?

Q19: How do I delete a mailing list?

Q20: What is Spam Assassin?

Q21: How do I configure Spam Assassin?

Q22: How do I enable or disable the Spam Box?



Webmail

Q1: How do I access my webmail?

Q2: How do I change the password for my Control Panel?

Q3: What is the function of the ‘FTP Manager’?

Q4: How do I add  an FTP account?

Q5: How do I access ‘File Manager’?

Q6: How check my disk space usage?

Q7: How do I backup my website?

Q8: How do I restore my web site from a backup?

Q9: How do I ‘password protect’ my directories?

Miscellaneous

Q1: How to unsubscribe

 

Online Tools

Q1: I made a change in my SiteWalk but I don’t want to publish it - I want to go back.

A:  As you're making changes to your web pages, if at any point you save a change that you need to undo, you can do this by using the 'Archive and Rollback’ function in the action box.

You'll be able to see all your previously saved versions of your web page for the last 90 days and select any one of those to revert to.

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Q2: I have clicked ‘publish’ but when I check, the page isn’t the one I just created. What am I missing?

A: It could be that you haven’t included the ‘release’ date.  The Release Date and Expiry Date allow you to release a web page in the future and expire the content of the web page when it is no longer valid.

It’s a set-and-forget approach that enables you to add your web pages in advance and have them automatically appear and then disappear from your website.

Also, make sure you have checked ‘enabled’ or the page won’t show.

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Q3: Can I turn a page off for a limited time or do I have to delete it?

A: You can uncheck 'Enabled' to make the page temporarily inaccessible; this is useful for temporarily disabling a page and removing from your website. Simply un-tick the ‘enabled’ box and select ‘save’.

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Q4: Help! I’ve forgotten how to login to Sitewalk.

A: to login to Sitewalk and make changes to the text and images or create a new campaign, you will need to type your unique address into the browser. It will look something like:

http://www.yourdomain.com.au/admin/

username: (you will find this in the training document)
password: (if you can’t find them you can email or call us and we will give them to you)
 

Click on Site Walk

 

To edit the page – move the mouse to the area you wish to update and click on the area to edit
Once you finish – click on [save and publish]

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Q5: How do I change images?

A: To edit a picture within your webpage move your mouse pointer over the image you wish to change and 'Click to Edit Region'.  You'll bring up the Sitewalk editor with the image showing inside.

Remove the original image from the editor by selecting it and deleting it (pressing 'delete' or 'backspace'). After you've deleted the original image you can use the image manager to upload and insert your own image.
 

Site Walk Manager

 

Upload
 

  1. Click on 'Upload File(s)'
  2. In the "Choose Folder to upload to" field make sure you have /images/ selected
  3. Click on the 'Select' button to bring up a file chooser that will let you choose an image from your hard drive to upload
  4. Click Upload

Now you can insert the image onto your webpage:
 

Insert
 

  1. Click on the images folder
  2. Select the image that you have just uploaded
  3. On the right hand side click the Insert button to put the new image on the website


This will take you back to the SiteWalk Manager - just click Save and Publish again to publish this new image to your live site.
 

Save & Publish


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Q6: I need help using the Sitewalk system. What do I do?

A:  CleverLink provide training and will leave a training manual with you to help guide you along. If you haven’t had training, please book training now by emailing us at service@cleverlink.com.au or calling us on 1300 721 837.

If you have had training, but need support there are many ways we can help you.

Support Central:
You will find a link to Support Central on the top right of your DashBoard.  You will find many ways to get information and support from this page. Below is an image of where to find Support Central:
 

Support
 

Support Ticket: This function allows you to submit a ‘support ticket’ to one of our technical team will get back to you. As you can image, with so many clients it is not always possible to get back to you immediately but you will hear from us within 8 – 12 hours.

Online Wiki:  
The wiki contains a range of articles that explain every function you could need help with, such as adding a new page or a new form, etc

Video tutorials: These are available on the system. Make the most of this valuable resource.

Text tutorial: You should find a How To guide that you can read online or print out at
http://www.insertyourdomainnamehere.com.au/CatalystHelp/IntroHelp/Getting_Started_Guide.pdf

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Hosting and Domain services

Q1: My web page is not accessible. 

A:  To find out where the problem is you can start with some simple checks:

  • Can you access your webmail?
    • if YES, then the fault is not with your hosting provider. You can re-boot your computer, call your ISP or come back to it later. Usually, given some time this resolves itself.
    • If NO, then try accessing another website. If you can’t access anything online, check your internet connection.
    • If you CAN access other sites, but not your own, please call us on (02) 4284 3600 and we will trace the issue for you.

If you are not sure, please simply call us on (02)4284 3600 and we can help you find a solution.

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Q2: I have a lot of spam coming through on one of my email addresses

A: This email address has been found by and is being targeted and attacked by spammers.  If this is happening on only one or two email accounts, there are a few options:

  • Use the email filter or spam filter through your Control Panel (instructions can be found in the login doc CleverLink provided when we set up your hosting)
  • If the spam is attacking the enquiry form on your website:
    • Take the enquiry form down for a day or two to break the cycle
    • CleverLink can incorporate a ‘verification code’ to make it harder for spammers to access your forms

Everyone with an email address will receive spam and each time someone discovers a new way to block spam, the spammers soon find a way around it. At this point, the best anyone can do is to adjust their filters periodically. This is done at server level and also at the individual level. 
 

Be aware that spam filters act like funnels to squeeze out spam while letting legitimate emails through. If you are getting 5+ spam per day (20+ is fairly normal), this is a good indication that you are also getting all your legitimate emails.

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Q3: How do I set up an autoresponder?

To add an autoresponder:

  1. Click on the Autoresponders link in the Mail area.
  2. Click on the Add Autoresponder link.
  3. Enter the address of the account that the autoresponder responds to in the Email field.
  4. Enter your name or address in the From field. You do not have to put anything in this field.
  5. Enter the subject line of the autoresponder in the Subject field.
  6. Click on the required character set for this autoresponder from the Character Set drop-down list, if required.
  7. Click on the HTML Message tick box if you want to include HTML code in the autoresponder.
  8. Enter the autoresponder message in the Body field. You can not use HTML code in this field - plain text only.
  9. Click on the Create button.
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Q4: How do I set up a ‘forwarder’ from one account to another?

Forwards simply allow you to automatically forward e-mail sent to one account to another account. This is useful when you work at two separate locations, or have gone on holiday.

To forward mail from one account to two or more accounts, just add two or more forwards for the account that is being forwarded.

To add a forwarder:

  1. Click on the Forwarders link in the Mail area.
  2. Click on the Add Forwarder link.
  3. Enter the first part of the e-mail address that will be forwarded in the first field.
  4. Choose the required domain from the drop-down list.
  5. Enter the full e-mail address that the forwarder will forward mail to in the second field.
  6. Click on the Add Forwarder button.

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Q5: How do I login to my control Panel?                                                                  

Once we have organized your hosting service, we will send you a document that gives you the login details for your Control Panel (as well as your email accounts and their passwords etc).

to login to your control panel, go to your Web browser and type in http://www.yourdomainname.com.au/cpanel   

Type in your  Username & Password (if you don’t have these, please contact CleverLink)

You will then see your Control Panel, much like this:
 

Cpanel
 

From here you can access your Mail & Webmail as well as various backend functions. After logging in to your new Control Panel, you will want to set up your email. 

Be aware that CleverLink has set your email accounts and forwarding, you will simply need to ensure your Outlook Express, or similar, is configured so your emails are coming through to your desktop as usual.

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Q6: How do I set up an email address?

You can set up as many POP (Post Office Protocol) e-mail accounts as you require, (if you need more than we have set you please let us know).

Each one of these is in the standard e-mail formation of address@yourdomain.com. As with your default e-mail address, you can access these accounts through web mail or through your own offline e-mail application.

To add an e-mail account:

  1. Click on the Add/Remove Accounts link in the Mail area.
  2. Click on the Add Account link.
  3. Enter the first part of the e-mail address and the password for the account in E-mail and Password fields.
  4. Enter the maximum size limit of this mailbox in the Quota field, if required. The size limit is in megabytes. Not entering a number means that the mailbox size is only limited by the available disk space.
  5. Click on the Create button.
  6. Your new account has been added. Refer to Configuring Outlook Express to read e-mail if you want to use Outlook Express to read e-mail received by the new account.
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Q7: How do I get my email/webmail to download to my home or office computer?

Open up your Outlook Express, or other email application and click send/receive as usual. You may
notice a box pop up that asks you to ‘Enter Network Password’. If this is the case, please enter your
new username & password there, click ‘remember my details’ and enter.

For example:

Username:   name@yourdomain.com.au
Password:   word
 

This may be all you need to do in order to have your email coming from the CleverLink server into your Outlook account. However, you will need to do this for each email account you have coming through Outlook Express; whether they all come through on the one computer or individual computers.
 

* Note that both your email (through Outlook Express) and your webmail will have the same login details

If this box doesn’t appear, you can apply the new information manually, as follows:

Open up your Outlook Express, or other email application. Under ‘Tools’, you should find ‘Account
Settings’ or similar.
 

What you are looking for is the box to input your new User Information, as
follows:
 

Mail


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Q8: How do I change the password of an e-mail account?

It is useful to occasionally change the passwords on your e-mail accounts to maximize your e-mail security. You should always change your password if you think someone else has access to your account.

Note:
Make sure that you change the password in your offline e-mail application as well, or you will not be able to upload or download e-mail to this account.

To change the password of an e-mail account:

  • Click on the Add/Remove Accounts link in the Mail area.
  • Click on the Change Password button next to the required e-mail address.
  • Enter the new password in the New Password field.
  • Click on the Change button. Your password has now been changed for that account.
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Q9: How do I set an default e-mail address?

Note that due to spam using default will most likely inundate your inbox with unwanted messages, therefore the default function  has been disabled.

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Q10: What is an Autoresponder?

Autoresponders are e-mail messages that are sent automatically when an e-mail arrives for a specific e-mail account.
Autoresponders are most commonly used for an "Out of Office" style message to inform your correspondents that you are not available, without you having to reply manually.

You can have more than one autoresponder on one account. You can use plain text or include HTML code in the autoresponder, and choose from a wide variety of character sets.

To add an autoresponder:

  1. Click on the Autoresponders link in the Mail area.
  2. Click on the Add Autoresponder link.
  3. Enter the address of the account that the autoresponder responds to in the Email field.
  4. Enter your name or address in the From field. You do not have to put anything in this field.
  5. Enter the subject line of the autoresponder in the Subject field.
  6. Click on the required character set for this autoresponder from the Character Set drop-down list, if required.
  7. Click on the HTML Message tick box if you want to include HTML code in the autoresponder.
  8. Enter the autoresponder message in the Body field. You can not use HTML code in this field - plain text only.
  9. Click on the Create button.
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Q11: How can I edit an autoresponder?

Modify an autoresponder if you need to alter the details of the message or if you set it to the wrong account.

To edit an autoresponder:

  1. Click on the Autoresponders link in the Mail area.
  2. Click on the Edit button next to the autoresponder that you want to edit.
  3. Edit the autoresponder's fields as required. Refer to Autoresponders if you are not sure what you can do in each field.
  4. Click on the Create button to edit the autoresponder.
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Q12: How do I delete an autoresponder?

Delete an autoresponder when you no longer need to use it. If you use the autoresponder at frequent intervals, such as an "Out of Office" message, you can modify it to point to a nonexistent e-mail account, such as store@yourdomain.com, and then simply change the account name back when you need it again.

Refer to Editing an autoresponder for more information.

To delete an autoresponder:

  1. Click on the Autoresponders link in the Mail area.
  2. Click on the Delete button next to the autoresponder that you want to delete.
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Q13: What is E-mail Filtering?

You can block an e-mail using spam filters. There are many definitions of spam, but one particularly useful one is the following:

Spam is the electronic version of junk mail, and has been around since the Internet was created. E-mail filters are a way of filtering your e-mail to remove unwanted mail based on a variety of criteria.

You can block any sort of e-mail, not just mail of a commercial nature. Blocked mail can be deleted automatically or sent to another e-mail address or script. These filters are quite flexible - some examples are provided after the instruction on how to add a spam filter below. All filters are cumulative.

Useful spam links:

To add an e-mail filter:

  1. Click on the E-mail Filtering link in the Mail area.
  2. Click on the Add Filter link.
  3. Click on the required header field in the first drop-down list. These are the various fields in any e-mail message.
  4. Click on the required filter action in the second drop-down list. This action will act on the text entered in the third field.
    • equals - match the text exactly (whole words only). "Credit" will block "Credit".
    • matches regex - matches the text based on regular expression (regex) rules. Regular expressions are a powerful but complex area. You do not need to use regular expression filters for most circumstances. Refer to these two good introductory tutorials - Using Regular Expressions and Learning to Use Regular Expressions - for more information.
    • contains - match the specified text in any circumstance. "porn" will block "porn" and "pornography".
    • begins with - match the specified text when it is the beginning of a word. "porn" will block "porn" and "pornography" but not "teenporn".
  5. Enter the filter text in the third field. This text is case sensitive.
  6. Enter the destination for the filtered e-mail in the Destination field. There are three separate types of destination:
    • Destroy the e-mail - Enter Discard in the field.
    • Redirect to another address - Enter the e-mail address to which to redirect the e-mail.
    • Redirect to a script - Enter the full script path on the machine that hosts your web site.
  7. Click on the Activate button.

Example:

  • To redirect all e-mail from "john@paradise.net", enter: From, equals, john@paradise.net, david@corse.org.nz
  • To delete all e-mail from paradise.net, enter: From, contains, paradise.net, Discard
  • To delete all references to pornography, enter: Any Header, contains, porn, Discard
  • To discard all e-mail that Spam Assassin has marked as spam, enter: SpamAssassin Spam Header, begins with, yes, Discard
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Q14: How do I delete an e-mail filter?

Delete a spam filter when you no longer need it. There is no way to modify a spam filter - if you have made a mistake, simply delete the filter and start again.

To delete a spam filter:

  • Click on the E-mail Filtering link in the Mail area.
  • Click on the Delete button next to the spam filter that you want to delete.
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Q15: What is an email forwarder?

Forwards simply allow you to automatically forward e-mail sent to one account to another account. This is useful when you work at two separate locations, or have gone on holiday.

To forward mail from one account to two or more accounts, just add two or more forwards for the account that is being forwarded.

To add a forwarder:

  1. Click on the Forwarders link in the Mail area.
  2. Click on the Add Forwarder link.
  3. Enter the first part of the e-mail address that will be forwarded in the first field.
  4. Choose the required domain from the drop-down list.
  5. Enter the full e-mail address that the forwarder will forward mail to in the second field.
  6. Click on the Add Forwarder button.
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Q16: How do I delete a forwarder?

Delete a forwarder when you no longer need it. You can not modify an e-mail forwarder - if you have made a mistake, simply delete the forwarder and start again.

To delete an e-mail forwarder:

  • Click on the Forwarders link in the Mail area.
  • Click on the Delete button next to the forwarder that you want to delete.
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Q17: What are mailing lists and how useful are they?

Mailman is a popular mailing list script. Mailing lists are an ideal tool for communication between far-flung participants and can be about anything you want. Mailman allows you to set up a mailing list with a large number of configurable options, such as who is on the list, where mailing lists messages are sent, and whether you include welcoming messages to new subscribers.

The Mailman documentation, which is incorporated into its Administration panel, is clear and helpful, and should be referred to for all questions about using the script. The instructions in this section deal with how to set up, modify, and delete a Mailman mailing list from your CPanel. You can can also refer to the Mailman home page for more information.

Note:
It is a good idea to be aware of spam and its definition before setting up a mailing list - refer to E-mail Filtering for more information.

To add a mailing list:

  1. Click on the Mailing Lists link in the Mail area.
  2. Click on the Add Mailing List link.
  3. Enter the name of the mailing list in the List Name field, the password for the list in the Password field, and the domain it is for from the Domain drop-down list.
  4. Click on the Create button. The list is created in the /usr/local/cpanel/3rdparty/mailman/lists folder.
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Q18: How do I edit a mailing list?

There are many different configurable options available with the Mailman script. This procedure shows you how to open up the Administration panel so that you can modify the script options.

Use the Mailman documentation that is included in the Administration panel to answer any specific questions you might have.

To edit a mailing list:

  • Click on the Mailing Lists link in the Mail area.
  • Click on the Edit button next to the mailing list that you want to edit.
  • Log in to the mailing list with your password. You are now in the Mailman Administration panel and can adjust options as you require.
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Q19: How do I delete a mailing list?

Delete a Mailman mailing list when you no longer want the list to be active.

Warning: Deleting the mailing list will delete all archives, current mail, and members e-mail addresses. If you want to keep any of this information, be sure to download or otherwise copy these files before deleting the mailing list. Once the mailing list is deleted the information is unrecoverable.

To delete a mailing list:

  • Click on the Mailing Lists link in the Mail area.
  • Click on the Delete button next to the mailing list that you want to delete.
  • Click on the Yes button.
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Q20: What is Spam Assassin?

Spam Assassin is a mail filter installed on a mail server used to identify spam. It checks for spam using a large number of pre-set rules that check the header, body, and sender of all e-mail messages sent to your domain mailbox.

For more information about Spam Assassin, refer to the following links:

Also refer to E-mail Filtering for more information about spam and setting up filters.

To enable Spam Assassin:

  1. Click on the Spam Assassin link in the Mail area.
  2. Click on the Enable Spam Assassin button.

Topics:

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Q21: How do I configure Spam Assassin?

You can change how Spam Assassin deals with spam. The following options are available:

  • required_hits - The number of e-mails received before a certain e-mail is considered spam.
  • rewrite_subject - Alter the subject line of spam e-mail. Enter 1 to enable or 0 to disable.
  • subject_tag - Text added to the subject line of spam e-mails. rewrite_subject must be enabled for this to work.
  • blacklist_from - Enter an e-mail address that you always want classified as spam. The asterix symbol (*) can be used as a wildcard.
  • whitelist_from - Enter an e-mail address that you never want classified as spam. The asterix symbol (*) can be used as a wildcard.

To configure Spam Assassin

  • Click on the Spam Assassin link in the Mail area.
  • Click on the Configure Spam Assassin button.
  • Change the settings as required.
  • Click on the Save button.
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Q22: How do I enable or disable the Spam Box?

The Spam Assassin Spam Box is a separate mail folder called "spam". If enabled, all e-mail that Spam Assassin flags as spam is automatically delivered to the "spam" folder.


Note: You need an IMAP e-mail client, such as Horde, to view the Spam Box (refer to Horde summary for more information).
To enable or disable the Spam Box:

  1. Click on the Spam Assassin link in the Mail area.
  2. Click on the Enable Spam Box or Disable Spam Box as required.

Disabling Spam Assassin
You can disable Spam Assassin whenever you require. If you are not able to receive a non-spam e-mail it is a good idea to disable Spam Assassin and have the e-mail resent.
To disable Spam Assassin:

  • Click on the Spam Assassin link in the Mail area.
  • Click on the Disable Spam Assassin button.

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Webmail

Q1:How do I access my webmail?

You can read your email by read them online or download to applications such as Outlook
To login to your webmail go to your Web browser and type in www.yourdomain.com.au/webmail type in your username and password (see 2. Configuring Outlook Express for the logins) and choose any one of the following webmail applications:
 

Horde


CleverLink recommends that you choose Horde to read to read your email.


Horde is a full-featured e-mail application. The text below describes the main buttons in Horde and what they do. This is provided as a summary reference, and not a detailed description of how to use Horde. If you do not know how to use some of the features, have a look at the Horde home page.


Once you click on Horde you will see a window similar to the one shown here.  To see your emails choose ‘Mail’ and to see other boxes such as ‘sent’ and ‘outbox’ use the pull down menu option:
 

Check email


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Q2: How do I change the password for my Control Panel?

Your domain password is the password you use to log on to your CPanel. To change your domain password:

  1. Click on the Change Password button on the home page.
  2. Enter your current password in the Old Password field.
  3. Enter your new password in the New Password and New Password (again) fields.
  4. Click on the Change your password now! button. Your password has now been changed.

Please be sure to note down the password and file it safely. If you have lost your password or are need help updating it, please contact us on (02) 4284 3600 or email service@cleverlink.com.au for help.

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Q3: What is the function of the ‘FTP Manager’?

The FTP area deals with all the tools relating to setting up and managing FTP accounts, as well as managing FTP sessions. FTP (File Transfer Protocol) is a method by which you can transfer files between computers, usually using the Internet.

There is a huge amount of information stored on FTP servers around the world that can only be accessed by using FTP. When using FTP you use an application called a "client" to connect to a machine called a "server".


There are a large number of FTP software packages available. Some of them are built in to your browser (such as Internet Explorer), others are dedicated applications (such as such as CuteFTP or WS_FTP), while still others are built into web applications (File Manager in CPanel is one example).

Generally speaking, if you are going to spend a lot of time using FTP or have a large amount of files to upload/download, a dedicated FTP client is the way to go.


CPanel allows you to set up FTP accounts so that certain external users can access a restricted part of your system. You can also set up an anonymous FTP account so that anyone can access a restricted part of your system. You can also manage these FTP sessions, cutting them off if they go on for too long.


Warning: FTP, by its very nature, allows external users to modify your web site (albeit a restricted area of your web site). External users can upload, download, and delete files. Keep this in mind when you set up an FTP account.


Topics:

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Q4: How do I add  an FTP account?

An FTP account creates a folder on the public_html level of your site that allows external users that know the password to upload and download files from that location. Change your password if you think that your account is being used incorrectly.

Note:
Please be aware that all users with the correct password will be able to add, edit, and delete files from the directory that you specify for the FTP account, and any directories within the stated directory.

To add an FTP account:

  1. Click on the Ftp Manager button on the home page.
  2. Click on the FTP Accounts link.
  3. Click on the Add Account link.
  4. Enter the name of the FTP account in the Login field and the password for the account in the Password field.
  5. Enter the path to the directory to which this FTP account has access.

Warning: If you enter the top-level of the web site by entering a slash (/), all users with the correct password will be able to add, edit, and delete all files on your site. It is advisable to limit an FTP account to a smaller section of your web site.

  1. Click on the Create button.
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Q5: How do I access ‘File Manager’?

The File Manager allows you to manage your site through HTML, rather than an FTP tool or other third-party application. You can upload, create or delete files, organize files in folders, and change file permissions. While not as sophisticated as most FTP tools, File Manager is free and gives you all the basic functionality necessary to manage your site.

Note:
All of the other topics in this section assume that you are already in File Manager.

To open and navigate in File Manager:

  1. Click on the File Manager button on the home page.
  2. Navigate by using the following:
    • Open a folder by clicking on the folder icon.
    • Go up a level by clicking on the Up one level link.
    • Use the path links at the top of the window to move up and down the path.
    • Select a folder, so as to view or modify its properties, by clicking on the folder name link.
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Q6: How check my disk space usage?

The Disk Usage Viewer enables you to see exactly how much disk space is being taken up by various parts of your web site. Several different viewing options are available:

  • Show Parent Directories - Displays the parent directories as individual items.
  • Show More Directory Depth - Displays directories one level deeper as individual items.
  • Show Less Directory Depth - Displays directories one level higher as individual items.
  • Show Top Level - Displays the top level of the web site.
  • Clear File Usage Cache - Deletes all file usage information from the cache and recalculates all disk usage information.
  • Show Small Files - Displays very small files.
  • Show File Size as bytes/Megabytes - Displays file sizes as bytes or megabytes. There are 1024 bytes to one megabyte.

Most of the above viewing options have a reverse option. For example, if Show Small Files is chosen, Hide Small Files is now displayed.

To use the Disk Usage Viewer:

  1. Click on the Disk Usage button on the home page.
  2. A list of items that take up space on your web site is now displayed, from largest to smallest. Click on the required buttons to view the use of space on your web site.
     
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Q7: How do I backup my website?

The Backup area allows you to download the daily, weekly, or monthly backup file of your entire web site, or a particular MySQL, alias, or filter backup file. If your computer crashes, or your personal backups are destroyed, these files allow you to recover your site in a convenient manner (you could also use FTP to download each file, but it would take much longer as the files are not compressed).

How often a backup is created is decided by your web host. Contact your hosting administrator for more details.

Important:
You should keep your own backup copy of your web site as well. Do not rely solely on the backup provided by your web host. Having multiple backups in different locations provides security against permanently losing information.

Note:
A complete web site backup file includes everything - from web pages to images to scripts to access logs. A large site will have a large backup file, and will take some time to download.

To download a backup file:

  1. Click on the Backup button on the home page.
  2. Click on the Daily, Weekly, or Monthly backup file to download the entire system backup for the indicated time, or click on the link underneath the required area to download an SQL, Alias, or Filter backup file. Refer to Generating a backup if you need to generate a backup first before downloading it.

Note: To download any previous stored backups, click on the Generate/Download a Full Backup link, and click on any backup that is listed.

Generate/Download Backup

  1. Save the file to disk.

Note for Windows users: This file is in .tar.gz format (a GZIP archive file that contains a TAR archive file). This is a common archive format used on Unix machines, in the same way that .zip is a common Windows archive format. Most compression utilities should be able to uncompress a .tar.gz file.

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Q8: How do I restore my web site from a backup?

In the unlikely event that your web site or other files are deleted from your web host's servers, you can restore the web site using your most recent backup file.

To restore your web site from a backup file:

  1. Click on the Backup button on the home page.
  2. Click on the Browse... button next to the relevant area that you want to restore.
  3. Search for and double-click on the relevant backup file (in .gz format).
  4. Click on the Upload button.

Note: You may need to wait for a few minutes to upload and restore a large web site file.

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Q9: How do I ‘password protect’ my directories?

You can protect directories within your site from browsers by using a password to protect them. This allows you to restrict material to only authorized users or store sensitive material online. This has the same appearance and effect as the password protection on CPanel.

To password protect a directory:

  1. Click on the Password protect directories button on the home page.
  2. Navigate to the directory that you want to protect. Select a folder by clicking on the folder name link, or open a folder by clicking on the folder icon.
  3. Click on the tick box next to the icon.
  4. Enter the name that you want to appear in the Protected Resource Name field. This is optional and purely for the user's benefit.
  5. Click on the Save button. Generally, you now need to add at least one authorized user to enable access to the directory. Refer to Adding an authorized user for more information.

If you would like help with any aspect of your Control Panel or Webmail, please call us on (02) 4284 3600 or email service@cleverlink.com.au. We are happy to help.

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Miscellaneous

Q1: How to unsubscribe

Q. Can you unsubscribe me from the CleverTips/Newsletter list, please?
A:  Please send us an email with ‘unsubscribe’ in the subject line and we will take care of it for you.

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