CleverLink values
your privacy
CleverLink considers the guarding of your privacy as of the
utmost importance. This CleverLink Privacy Statement states
our commitment to maintaining your privacy.
Reasons for collecting information
CleverLink only collects such information as is necessary to conduct
business with you. You will always know what
information
is being collected, and will have the option to choose
how CleverLink uses your information to communicate and
do business
with you. We will only collect information by lawful
and fair means and not in an intrusive way.
CleverLink will only use personal or business information
you have supplied in order to:
• Provide better customer service to you;
• Perform authorised financial transactions with you and your
associated financial institutions;
• Operate our business as it pertains to you (web development,
hosting, domain name registration, consulting or training);
• Keep you informed about CleverLink’s products and services
and those of relevant business partners; and
• Fulfil legal and regulatory obligations.
How we use your information
CleverLink uses the information you supply in many ways
necessary for us to do business together: service setup,
service and
product promotion, order fulfilment, customer support,
secure access to CleverLink’s website and CleverLink’s
Client Marketplace.
Service setup
CleverLink will need your business details to set up your
Hosting Service or register your Domain Name. These details
may include registered business name, address, phone, fax,
email and ABN.
Service and product promotion
CleverLink needs to be able to contact you about new product
releases and to inform you of new services relevant to
your business, including special offers. (You may, however,
notify
us at any time that you do not want to receive any marketing
communications from CleverLink)
Order fulfilment
When ordering products and services, you must provide contact
information (such as name and delivery address) and financial
information (such as credit-card number and expiration
date if you are using this payment method). CleverLink uses this
information to fulfil your order and bill you. If we have
trouble processing an order, this contact information is
also used to get in touch with you to resolve the problem.
Customer support
CleverLink needs to make available your contact details
to support officers to assist you with the services CleverLink has provided.
CleverLink web-site access
Many useful services are currently
available on the CleverLink web site and more services
are being planned. Your information
gives you authorised access so that you – and only
you – can update your personal information, access
on-line help. Our web site may contain links to other
sites belonging to other parties and which are beyond
the control
of CleverLink.
Please note that we cannot vouch or be responsible for
the
privacy practices of non-CleverLink sites.
CleverLink’s Client
Marketplace
On our web site, we have a searchable page that lists all
the products and services of our clients, as well as contact
details. Internet Marketing is completed on this page separate
to the CleverLink web site, therefore giving your business
an extra market advantage. http://www.cleverlink.com.au/resource/marketplace.shtml
Securing electronic communication
Personal information that is submitted to CleverLink websites
is protected both on-line and off-line.
CleverLink web pages that request information or allow
transaction processing use the Hypertext Transport Protocol
Security
(HTTPS) protocol which allows data to be transmitted in
an encrypted form known as Secure Sockets Layer® (SSL) – visit
http://www.ssl.com for details. You can confirm that any CleverLink data-entry page is secure by checking that the
page address in the web browser’s tool bar or status
bar begins with https://
CleverLink is also committed to protecting your information
off line. All of your personal and business information,
not just sensitive information, is restricted to only those
employees who need it to perform a specific task. For example,
our support staff may need your details to setup hosting
services or register your domain name.
Accountability and legislative compliance
CleverLink informs its employees about the importance of
confidentiality and customer privacy through its operating
procedures, training programs and internal policies.
CleverLink will take appropriate disciplinary measures
to enforce
privacy responsibilities of its employees. If CleverLink contracts
with external service providers to provide service support,
CleverLink will require them to conform to the CleverLink privacy policy.
The CleverLink Internet & Technology Services Privacy
Statement has been developed in accordance with relevant
local and international privacy legislation.
Correction of problems
If you have any questions or you believe that CleverLink has not adhered to this Privacy Statement, please contact
the CleverLink Privacy Officer. We will then use all commercially
reasonable efforts to promptly determine if there is a problem
and take the necessary corrective action.
In the event that you need to update
or correct your personal or business information, you can
do so at http://www.cleverlink.com.au/member/login.cgi Alternatively, you can call, fax or mail changes to your
personal information to CleverLink (PO Box 125, Corrimal
NSW 2518).
Changes to this Privacy Statement
Any changes to this Privacy Statement that may be made from
time to time will be available on the CleverLink website.
You can also obtain a copy of the current Privacy Statement
by either emailing or writing to the privacy officer.
Contacting Us
Australia
Post:
Privacy Officer
CleverLink Internet & Technology Services
PO Box 125
CORRIMAL NSW 2518
Email: services@cleverLink.com.au
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