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CleverLink FAQ'S

If you have questions, CleverLink want to provide the answers!

Simply click on the questions ...

What Do CleverLink Do?
Why should I choose CleverLink to design my Website?
Why should I have a website?
What is our likely RIO if we have a website developed by CleverLink?
What Web Pages have you designed in the past?
Who are CleverLink’s clients?
Who does my Website/logo belong to once it is complete?
What Kind of Graphic Design and Printing does CleverLink do?
Where is CleverLink’s Office?
Who will be working on my project?
How Long has CleverLink been operating?
What Employment Opportunities are available at CleverLink?
How does CleverLink offer Technical Support?
How will CleverLink charge me?
Why do a lot of respected and credible organisations choose CleverLink?
I’m just starting a business, can CleverLink help me?
What are the risks associated with choosing CleverLink?
Common concerns
Do I need a Web Developer or a Web Designer?
How much does a web site cost?
Do I need to hire a local web developer?
How long does it take to have a website developed?
What is web maintenance?
I would like to transfer my hosting to CleverLink. How do I do that?
Why can’t I find my website through the search engines?
What should I put on my site?
I would like CleverLink to design and develop my website, but I’d like to keep my hosting with my current provider. Is that possible?
Do you offer discounts?
I have heard that my website can be a place to help my employees do their jobs, is this true?
I want to establish a strong presence on the Web. Where do I start?
 

Didn’t find the answer you were looking for? Simply email your question or fill out an enquiry form and one of our team will get back to you shortly.

What Do CleverLink Do?

  • CleverLink help build online businesses.  We want to build your Web site AND help you make sure it succeeds and that is why we are pleased to be able to offer you a range of services, including:

    • Web Site Design and Maintenance
    • Programming & Database creation
    • Hosting and Domain Services
    • Consulting & Internet Coaching
    • Graphic Design and Printing
    • Marketing & Branding
    • Professional Writing
    • Seminars & Training

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For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form

Why should I choose CleverLink to design my Website?


CleverLink pride themselves on ‘getting it right the first time’, and thus making sure your website is a sales tool which is works for you in the long term.


By choosing us, you have the bonus of having experts not only in IT, but in other areas such as marketing so that you can attract your target market to your website and promote your business well after the website launch.


We are a ‘one stop shop’ for your IT and Graphic needs. By choosing CleverLink, you don’t have to worry about spending time and energy into finding a place elsewhere that will help you with your project.


Feel free to visit our Portfolio page to see our work.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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Why should I have a website?

There are many reasons that you should have your business online. A few include:

  • To raise your brand profile
  • To facilitate you offline sales
  • To gain a worldwide market base
  • To automate processes without the need for staff and other fixed costs

For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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What is our likely RIO if we have a website developed by CleverLink?

 
Every online business is unique and therefore, the ‘return on investment’ expected from a website will also be unique.  What we can tell you is will experience:

  • Become an instant new revenue stream
  • Increase your brand’s value
  • Extended ‘virtual’ trading hours
  • Create sales leads & opportunities
  • Generate online sales
  • Export opportunities
  • Reduce printing costs


Not only will your online business increase your profile and your sales, some of the process that used to mean double-handling, such as taking payments manually or inputting client data can now be done through your website.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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What Web Pages have you designed in the past?

CleverLink has designed websites for small, medium and large Businesses, Government Organisations and Educational Facilities.

Feel free to browse our Portfolio page for details.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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Who are CleverLink’s clients?

We  work with a range of organisations from those listed on the stock market, to ngo’s and start-up businesses.

See Our Clients page for details.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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Who does my Website/logo belong to once it is complete?


Once the project has been completed the invoice finalised, your website and/or logo design belong to you.

For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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What Kind of Graphic Design and Printing does CleverLink do?

CleverLink is involved in:

  • Logo Design
  • Brochure Design and Printing
  • Business Card Design and Printing
  • Letterhead Design and Printing
  • Banner Design and Printing
  • Postcard Design and Printing

 

For a full list of what we can do, please visit our Graphics: Design and Printing page.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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Where is CleverLink’s Office?

We are conveniently located across from Corrimal’s Stocklands Shopping Centre at Suite 7, 104 Railway Street


Please click for Location map


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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Who will be working on my project?

At CleverLink, we have experts in computer programming, marketing, business writing, graphic design and project management. Each project is a team effort so while there will be one team member dedicated to your project, they will be supported be the rest of the team. Be assured that our team works hard make sure your project meets your expectations.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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How Long has CleverLink been operating?

CleverLink has been Operating since June 1998.


CleverLink have won many awards including Managing Director Camtu Pham winning the Sydney Business Review Business Woman of the Year award in 2005. Please visit the awards page for more details.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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What Employment Opportunities are available at CleverLink?

Employment opportunities become available occasionally. If you are interested in applying for a position at CleverLink please send your resume to service@cleverlink.com.au.


Please also check the careers page for any upcoming vacancies.


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How does CleverLink offer Technical Support?

When our clients need technical support, they email or call and one of our team will respond.  We do our best to help you resolve technical issues as soon as possible. If it can’t be resolved on the spot, we work with you until an answer is found.


We can be contacted via email on support@cleverlink.com.au or by telephone on
1300 721 837.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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How will CleverLink charge me?

On most projects we ask for a percentage of the total cost up front and we will post or email an invoice to you for this purpose. If you are having a website built, we invoice in four installments and these are paid over the duration of the project. 

You can pay CleverLink by any of the following means: cheque, cash, credit card or direct deposit into our bank account. Our bank account details are provided for you at your convenience on your invoices.


Please go to the payments page for more details or email us at service@cleverlink.com.au or call 1300 721 837 for more information


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Why do a lot of respected and credible organisations choose CleverLink?

Our clients want the right information from skilled professionals. They want superior customer care and they want to pay a reasonable price for a good solid service. They want to be able to get everything they need for their Online Business right here, such as:

  • Web Development,
  • online marketing and business tools,
  • copywriting,
  • advice and consulting
  • unique and professional design
  • and printing!


Visit our testimonial page to read what our clients say about us.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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I’m just starting a business, can CleverLink help me?

We help business large and small. If you are just starting up we can most certainly help you. Our experienced team can guide your first steps into the online business world and make sure you get the best start.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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What are the risks associated with choosing CleverLink?

At CleverLink we have an excellent reputation in our industry, both regionally and Australia-wide. We offer a considered and ‘transparent’ quality service, which means you know exactly what you can expect to receive once your project is finished and our team is available to you via phone and email to answer your queries.


This means that risks are minimal and over more than a decade CleverLink have enjoyed a good track record of happy relationships with their clients.  However, we understand that there can be concerns with any purchase and we would like to address those.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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Common concerns


Confidentiality:
We guarantee an honest and professional business practice and promise to keep information and intellectual property you entrust to, in the strictest confidence.


Scalability:
Over the decade or more we have been in business, we have built a secure, robust and scalable development infrastructure. This means that we can handle client projects of almost any size, however big or small because:

  • We have adequate computer systems with different operating systems and browser versions
  • Powerful central servers for web applications and database servers.
  • virus protection, firewalls, file-backup systems and automated backups
  • dependable support when you need it


Time:  
We have a strong team working on your project. This means, that unless there are late additions to the project, it will be delivered on time and within budget.


Quality:
CleverLink offer a service guarantee, which means we will always guarantee you:

  • An honest and professional business practice
  • To always deliver friendly and caring service
  • To keep your information confidential and private
  • To only ever be a phone call or an email away
  • To ensure that you always know exactly what to expect from us
  • To ensure that you have the necessary records from us upon the completion of a project
  • To listen to your feedback and involve you in all phases of your project
  • To ensure that you are satisfied with every stage of the project before we move to the next level.


To read what our clients say about us, go to our testimonials page.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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Do I need a Web Developer or a Web Designer?

Web designers conceptualize and plan out the site, where Web Developers build the web pages and ‘optimise’ graphics producing rich media such as Flash, streaming and online audio. At CleverLink we combine the best of design and developing to deliver a site that is both attractive and highly functional.


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How much does a web site cost?

Your website will be unique and that means we will build it to your specifications. Usually, the amount of functionality (selling products online, members’ area and interactive forums etc) included in your site, will decide the cost.


A basic site will be affordable for the start-up business or side project - a more complex will not be cheap. What it will be is a solid business investment and save you resources in terms of time, money and staff in the long run. We are happy to give you a free quote.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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Do I need to hire a local web developer?

It is possible to communicate effectively with clients in any location. In fact, for over a decade 80% of our work has been done via email and phone contact. However, some clients do prefer face to face meetings and we are happy come to your office or another suitable meeting place – and you are very welcome to meet at ours.  


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form

 
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How long does it take to have a website developed?

You can expect to see your design within seven day, whether your site is to be large or small.  The timeframe from start to launch though will depend on the complexity of your website and whether you have your content already organized and ready to go.


A simple website can take as little as two weeks or up to a month. More complex sites can take anywhere from 2 to 4 months; longer if it is extremely large and multifaceted. Feel free to talk to us about your requirements. We are happy to do what we can to help you get your web project in on time.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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What is web maintenance?

‘Site maintenance’ is a service where CleverLink will make changes, deletions or additions to your website each month for the term of the agreement (usually twelve months from the date your website is launched). This usually consists of attaching downloadable material to a page, changing images, updating text or contact details etc.


Maintenance is an optional service for our customers.  Some clients have an in-house IT professional or they opt for CleverLink’s Online Tools which enable you and your staff to update the site yourselves (as well as the many other benefits that these tools provide).


 Fresh content will keep your visitors coming back – and informative websites web sites have new content updated regularly and this ensures that search engines prefer them and keep them on page one! 


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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I would like to transfer my hosting to CleverLink. How do I do that?

Contact your current hosting supplier to get your hosting details and login information and leave the rest to us!  


For information on our hosting packages click here


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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Why can’t I find my website through the search engines?

There are a few reasons this may be true for your website. Here are some common ones:

  • your site has only just been launched: It will take a few weeks or even months for the search engines to find and evaluate your site.
  • Your site was launched months ago, but it still doesn’t rank: To find what they want, people type in ‘keywords’ like “organic chicken Hurstville” (if they’re looking for organic produce in Hurstville). If the keywords on your site are weak or you don’t have enough of them, this will impact your ranking – people won’t be able to find you easily.
  • Your site doesn’t have much information on it: If your website doesn’t contain much information or if the information hasn’t been updated in a while, your site will either begin to lose its good search engine ranking or it will not rank well in the first place.

If your website is not ranking CleverLink’s SEO service can help! 


For more information, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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What should I put on my site?

A website should be an attractive balance of images, text and links (and user-friendly functions!). Because search engines will favour a site with good information you should put some effort into what you write on your site, as well.


If you would like help designing your website, or if you would like help writing informative and energetic text for your site, CleverLink can help.


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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I would like CleverLink to design and develop my website, but I’d like to keep my hosting with my current provider. Is that possible?

Yes, certainly. We can build the site and transfer it to your current hosting account.

For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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Do you offer discounts?

We do. If you refer other clients to us we offer you – and the client you referred – a discount. If you refer clients to us on an ongoing basis we will be happy to discuss a commission arrangement.


We also like to offer our support to community projects, not-for-profit organisations and schools the best way can – usually by sponsoring the development of a much needed website to get their message out there! We have sponsored many community projects already and are happy for you to contact us with your ideas. 


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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I have heard that my website can be a place to help my employees do their jobs, is this true?

While most businesses view the Internet as an opportunity to expand their sales through traditional e-commerce, more and more business owners are becoming aware of the opportunities to increase efficiency and reduce expenses by using certain tools incorporated into your website. Placing business processes, especially those done daily, on the internet is possible for all types of business.


Why not visit our Online Tools page for more information on business automation online.

 
For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form
 

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I want to establish a strong presence on the Web. Where do I start?


There are essentially four steps to having a strong online presence.

They involve professional design & web development, content, hosting and marketing


1:  Domain Name & Hosting:
Your domain name is the address people use to access your website. It needs to be easy to remember.
Once you have the domain you will need a hosting service (a space on a server that you rent for your website). Let CleverLink register your domain and set up your hosting account, TODAY.

2: Web Design & Development:
Once we understand what you would like your website to do and what it should look like, we can start designing your online business. The first thing we will do is create a few designs for you and once you have made your choice we will begin developing the site and its functions.  

3: Content:

Content is key. The information you put on your website is equally important as user-friendly functions. The content needs to contain solid keywords and give valuable, easy to read information that compels people to take action, whether that be to buy, call, vote – whatever it you would like them to do that will help you achieves your object. 

A professional writing service will be invaluable to you because it will help you turn site visitors into clients and give your site (and your brand) credibility. And credibility is money in the bank!

4: Marketing Your Web Site:
Marketing is all about driving people toward your website. It encompasses creating a list of keywords, submitting your site to search engines, using online tools to build client relationships and inform people about your business, such as e-newsletters.  Marketing includes design and print of your stationery, business cards and brochures.

CleverLink’s strength is in building online businesses and we welcome an opportunity to help you!


For more information or to enlist our services, please contact us on 1300 721 837, email service@cleverlink.com.au or fill in an enquiry form


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